UX Writer and Content Designer

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

We are looking for an experienced UX Content Writer & Designer to take ownership of the Polish content across ZEN.COM’s app, business portal and website, ensuring a seamless continuation of our UX writing and localisation work during our Content Designer’s maternity leave. The ideal candidate is a native Polish speaker with near-native English, 5+ years of UX writing or content design experience, strong Figma and AI skills, and the ability to work independently with Product, UX, Engineering and Compliance teams.

Requirements:

• Native Polish and near-native English. Writes naturally in both languages, not just correctly.
• 5+ years of UX writing or content design on a digital product, working closely with UX designers and product teams.
• Strong writing skills: clear, concise and warm. Can write the same message as a button, an error and an email.
• Hands-on Figma experience: editing text in design files, commenting, working with components.
• Fluent with AI tools. Builds reusable prompts, skills and workflows that keep copy and terminology consistent.
• A portfolio of UX copy samples, ideally in both languages.
• Gets up to speed fast and makes decisions with a small handover.

Nice to have:

• Background in translation or localisation, especially transcreation, glossary work and TMS tools (Lokalise).
• Experience in fintech, banking or another regulated industry.
• Has written or maintained content guidelines and terminology.
• Familiar with Jira and Confluence.
• We would appreciate it if you could share your Gallup test or similar assessment results, if available. You can find a dedicated link in the application form on the next page.

Responsibilities:

• Write and refine UX copy across the ZEN app, business portal and website: onboarding, payments and transfers, verification, cards, plans and rewards.
• Own the Polish experience end to end. Transcreate rather than translate, so the copy reads as natural, gender-neutral Polish in ZEN’s friendly voice.
• Work in Figma with UX designers, from early flows to final screens.
• Partner with product owners, engineers and compliance to keep copy clear, accurate and on-brand, and flag anything that doesn’t add up.
• Prepare localisation handoffs: string tables for Lokalise, plus briefs and glossaries for vendors working in other languages.
• Maintain the glossary, translation memory and content guidelines so terminology stays consistent.
• Support product and feature naming, launch campaigns and marketing pages when needed.

What we offer:

• Real influence on shaping the ZEN.COM.
• Work in an environment where innovation and effectiveness truly matter.
• Competitive salary and flexible working conditions. #LI-Remote #LI-Hybrid
• Private medical healthcare.
• Internal and external training opportunities.