About Us
ZEN.COM is a rapidly growing fintech company providing smart, secure, and user-friendly financial solutions to individuals and businesses in over 30 countries.
Our services are designed to make managing money effortless- whether you're shopping online or running a company.
We are now looking for a Merchant Monitoring Analyst who will play a vital role in safeguarding our partners by proactively identifying and mitigating fraudulent activity and financial risks within our merchant ecosystem.
Requirements
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At least 1 year of professional experience in merchant monitoring or e-commerce fraud area.
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Experience in the field of fraud detection techniques.
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Good knowledge of the industry and payments ecosystem.
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High level of responsibility, curiosity, and conscientiousness.
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Strong analytical and problem-solving skills with attention to detail.
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Ability to maintain confidentiality and data protection.
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Attention to detail and high productivity.
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Goal-oriented approach with a focus on achieving results.
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Excellent communication and interpersonal skills.
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Ability to work effectively in a fast-paced environment and collaborate with cross-functional teams.
Scope of duties
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Conduct ongoing monitoring of the merchant portfolio to assess transaction risk, and ensure compliance with operational procedures and requirements of payment organizations.
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Identify and monitor suspicious activities and risks within the merchant portfolio based on transactional behavior analysis, historical data, and other relevant factors.
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Stay updated on emerging fraud trends and techniques within the organization to enhance fraud detection capabilities regularly.
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Analyze transactional data and generate actionable recommendations aimed at improving fraud detection and minimizing rejection rates for merchants.
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Verify specific sectors of payments to reduce the number of possible abuses.
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Implement various solutions to prevent fraudulent transactions and activities within the merchant portfolio effectively.
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Continuously monitor merchant reputation, store content, negative news, and potential money laundering cases.
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Monitor reserve levels, transaction limits, and credit risk within the merchant portfolio to mitigate financial risks.
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Collaborate closely with external institutions, merchants, and partners.
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Process assigned tasks and projects while suggesting and implementing innovative solutions to improve fraud detection and risk mitigation strategies.
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Provide training and awareness sessions to internal and external stakeholders on fraud prevention best practices, emerging fraud trends, and the importance of merchant monitoring.
Why Join ZEN.COM?
✅ Join a fast-paced and innovative fintech environment
✅ Be part of a collaborative and mission-driven team
✅ Work on impactful projects with global reach
✅ Enjoy opportunities for professional growth and development
✅ Contribute to a safer, smarter payments ecosystem