Monitoring Engineer (Poland / Remote)

We’re looking for a Monitoring Engineer to join us in Cracow, Rzeszow, Warsaw offices or remotely. This role plays a critical part in early issue detection, incident response, and operational excellence by providing real-time insights into infrastructure, applications, and business-critical components.

Requirements:

• A university degree in IT or a related field, and at least 3 years of experience in the IT industry.
• Hands-on experience with monitoring tools such as Grafana, Prometheus, VictoriaMetrics, Zabbix, CheckMK, Datadog, Nagios, InfluxDB or ELK STACK.
• Ability to configure alerts and dashboards.
• Understanding of protocols and data formats such as SNMP, ICMP, HTTP(S), REST API, JSON, and YAML.
• Basic knowledge of Linux/Unix environments.
• Basic understanding of networking (TCP/IP, DNS, routing, load balancing).
• Ability to analyze logs and correlate events (e.g., using Grafana Loki, ELK Stack, or Graylog).
• Strong analytical and problem-solving abilities.
• Ability to work independently and take full ownership of assigned tasks.
• Team player with excellent communication skills, able to collaborate with development and operations teams.
• Proficient in English (able to read technical documentation and communicate clearly).

Nice to Have:

• Understanding of distributed systems and High Availability (HA) concepts.
• Experience with scripting languages (e.g., Bash, Python, or Go).
• Familiarity with incident and ticket management tools (e.g., Jira, Opsgenie, PagerDuty).
• Experience with event streaming or message queue systems (e.g., Kafka, RabbitMQ).
• Familiarity with CI/CD pipelines and containerization technologies (e.g., Docker, Kubernetes).
• Knowledge of ITIL, DevOps, or SRE principles.
• Experience working with high-cardinality metrics and large-scale telemetry data.

Responsibilities:

• Design, implement, and maintain monitoring solutions for infrastructure, applications, and services.
• Create, improve, and manage dashboards, metrics, and alerting rules in tools like Grafana, Prometheus, VictoriaMetrics, or InfluxDB.
• Collaborate with development, DevOps, and operations teams to ensure observability of all critical systems.
• Analyze incidents and monitoring data to detect trends, performance issues, and anomalies.
• Optimize alerting strategies to reduce noise and improve detection of real issues.
• Integrate monitoring tools with other platforms (e.g., alerting systems like Opsgenie, ticketing tools like Jira).
• Maintain documentation related to monitoring processes, standards, and best practices.
• Continuously evaluate and improve monitoring infrastructure to support scalability, reliability, and efficiency.
• Working in a 24/7 shift system

What we offer:

• Real influence on shaping the ZEN.COM.
• Work in an environment where innovation and effectiveness truly matter.
• Competitive salary and flexible working conditions.
• Private medical healthcare.
• Internal and external training opportunities.