Head of Technology / IT Director in Ukraine

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

As part of our continued international expansion, we are building the next chapter of our banking capabilities through the acquisition and transformation of PIN Bank in Ukraine.

We are creating a modern, technology-driven banking environment that combines the agility and innovation of fintech with the regulatory standards of a licensed financial institution. This is a unique opportunity to join at an early stage of the transformation and play a key role in shaping the future technology landscape of the bank.

Requirements:

• 5+ years of experience in technology, IT architecture, or technology governance within financial services or fintech.
• Familiarity with regulatory and security requirements in Ukraine, including cybersecurity, outsourcing, operational risk management, and data protection.
• Great organisational and time management skills.
• Knowledge of IT systems, infrastructure, or technology governance frameworks.
• Solid analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Fluency in English.

Responsibilities:

• Development and implementation of the Bank’s IT strategy: Design and execute the Bank’s IT and technology strategy in alignment with business objectives, ZEN Group technology standards, NBU requirements and international standards.
• IT infrastructure and architecture management: Oversee the implementation and evolution of the local technology architecture and ensure the continuous, reliable and scalable operation of IT infrastructure, including networks, servers, data centers and cloud services.
• Banking IT systems development and support: Oversee the implementation, modernization and maintenance of banking IT systems, including core banking, payment systems and remote banking channels, ensuring alignment with Group technology standards.
• Digital transformation and technology innovation: Drive digitalization, automation and technology transformation initiatives, including collaboration with global ZEN teams on system migrations and broader technology transformation projects.
• IT project management: Plan, budget and oversee IT projects, ensuring effective management of timelines, resources, quality and delivery.
• IT governance and regulatory compliance: Support IT governance processes, including required documentation and reporting, and coordinate with internal stakeholders to ensure technology initiatives and frameworks comply with NBU and other applicable regulatory requirements.
• IT security and cybersecurity: Ensure the implementation of appropriate technical information security and cybersecurity measures in cooperation with the CISO.
• IT risk management and business continuity: Identify and mitigate IT risks and ensure appropriate business continuity and disaster recovery arrangements (BCP/DRP).
• Business and stakeholder collaboration: Work closely with business units and internal stakeholders to identify technology needs, ensure effective user support and deliver technology solutions aligned with business objectives.
• Global technology collaboration: Collaborate with ZEN Group technology teams on technology transformations, system migrations, architecture initiatives and the implementation of Group-wide technology standards.
• IT team management: Build, develop and manage the IT function, including team structure, performance management, capability development and resource planning.
• Vendor and contractor management: Select, manage and evaluate technology vendors and contractors, including oversight of contracts, service levels and SLAs.
• IT budgeting and cost optimization: Prepare and manage the IT budget, monitor costs and optimize the use of technology resources.

What we offer:

• Real influence on shaping the ZEN.COM.
• Work in an environment where innovation and effectiveness truly matter.
• Competitive salary and flexible working conditions. #LI-Remote #LI-Hybrid
• Private medical healthcare.
• Internal and external training opportunities.